Details
Implementation of an automatic e-mail reply to the client about the trial software downloaded from the website. Further information during the trial period of the tested product was sent automatically at a predetermined time. The initial phase of communication was closed by the generated questionnaire. The entire process was previously handled mannualy.
- Visual Technology Services
- 3D PDF Conversion Software
- 25 May 2019
- Copyright 2019
About the company
The PDF3D brand is owned by Visual Technology Services. The PDF3D suite of products encompasses a widely respected range of software products and plugins that enable engineers, scientists and developers to convert and share their ideas, models, research and data from various files and formats in the universally accessible PDF format.
These tools not only aid in collaboration and communication but also create sophisticated presentations of large, complex data files in a fully interactive, animated and annotated 3D PDFs.
The end user tools and developer toolkits require no additional software and are renowned for being amongst the easiest solutions to use, with a superior compression quality that results in excellent detail and high quality images from even the largest files.
PDF3D’s 3D PDFs are packed with rich, industry-specific features, intuitive viewing controls and styling options.
These tools not only aid in collaboration and communication but also create sophisticated presentations of large, complex data files in a fully interactive, animated and annotated 3D PDFs.
The end user tools and developer toolkits require no additional software and are renowned for being amongst the easiest solutions to use, with a superior compression quality that results in excellent detail and high quality images from even the largest files.
PDF3D’s 3D PDFs are packed with rich, industry-specific features, intuitive viewing controls and styling options.
Client Feedback
After first creating the queue in ((OTRS)) Community Edition, adding template responses, and starting to use it for live customers, I managed it by hand without SLA, manually sending out all the progress. This worked OK but was an unacceptable level of work, sending 100s of email every few days.
With your help, this process is now fully automated. The SLAs move each trial through the stages, and automatically close and sent survey at the end. Now my work load is much reduced, and my task is now to simply monitor and reply to questions.
During implementation, you were able to identify and fix up other issues with my ((OTRS)) Community Edition setup, as it was a fresh system just getting established there were a few loose ends to fix up.
I am pleased with your professional approach, your level of ((OTRS)) Community Edition knowledge, and follow-up help when I have questions. I would recommend you to others if asked.
With your help, this process is now fully automated. The SLAs move each trial through the stages, and automatically close and sent survey at the end. Now my work load is much reduced, and my task is now to simply monitor and reply to questions.
During implementation, you were able to identify and fix up other issues with my ((OTRS)) Community Edition setup, as it was a fresh system just getting established there were a few loose ends to fix up.
I am pleased with your professional approach, your level of ((OTRS)) Community Edition knowledge, and follow-up help when I have questions. I would recommend you to others if asked.